365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a Birchbark Roofing job isn’t right, we come back and fix it at no charge – no forms, no dispute process, no waiting to see if we feel like it. That’s the 365-Day Done Right Promise, and it runs from the day the crew packs up through the next full year. You don’t have to prove anything elaborate. You call, a real person picks up, and we schedule a return visit. The burden is on us, not on you.

Call (424) 766-4937

We say this plainly because it’s easy to print a guarantee and hard to honor one. The 365-Day Done Right Promise is co-signed by Birchbark Roofing and by the Cedarwell family of companies – meaning the people above us are also on the hook. That’s not marketing language. It’s the structure of how we operate.

Why We Answer Fast, Everywhere

A one-truck shop has one schedule. When that truck is booked, you wait – sometimes a week, sometimes two. Birchbark Roofing runs local crews in the markets we serve, which means when you call, we’re not scrambling to find someone available in your area. We already have someone there.

The live-answer promise isn’t a call center that takes a message. It’s a real person who can look at the calendar, confirm your area is covered, and get an estimator scheduled right then. We get an estimator to your property within two business days of that call, and the written estimate is in your hands within one business day of that visit.

Our vehicles are stocked with materials from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral – the brands that actually hold up, not whatever was cheapest at the counter that morning. Local crews, stocked vehicles, and a phone line staffed around the clock are the three things that keep that window honest.

How We Make It Right

You Tell Us

Call (424) 766-4937 and tell us what you’re seeing – a stain on the ceiling, a shingle that lifted, water where there shouldn’t be water. The person who answers isn’t reading from a script; they’re logging your concern and getting it to the right crew. No online portal required, no ticket number to chase down.

We Come Back Out

We schedule a return visit, and an estimator or crew lead comes back to your property and looks at the work we did. They’re not there to argue. They’re there to see what’s wrong and confirm it falls under the 365-Day Done Right Promise, which covers every repair and replacement Birchbark performs.

We Fix It

Once we’ve seen the problem, we fix it. No fee, no re-quote, no suggestion that maybe the issue is something else entirely. The crew that comes back brings the same care-promise standards as the original visit: shoe covers, drop cloths, and a clean-up photo before they leave.

You Sign Off

We don’t close the visit until you’re satisfied. You walk the work, you ask questions, and you tell us it looks right. If it doesn’t, we keep going. The job isn’t done because the crew says so – it’s done because you say so.

What Stands Behind the Promise

Guarantees are only as solid as the people and systems behind them. Here’s what’s actually in place on every Birchbark job.

Background-checked, uniformed technicians. Every crew member is background-checked before they ever step on a roof. You get a photo and a name before anyone arrives, so you know exactly who’s on your property – not a stranger in an unmarked truck.

Written price before any work starts. Every job is priced off a free written estimate. No hourly rates, no subscriptions, nothing to sign up for. The number you approve in writing is the number on the invoice. We don’t negotiate it away once work begins.

The C.A.R.E. values on every visit. Clean up like it’s our own home. Ask before we move or touch anything. Respect the family’s time and quiet hours. Explain the price before the work. These four aren’t a poster in our break room – they’re what our crews are accountable to on every job.

The Cedarwell Care Promise. Each Birchbark location is independently owned and operated, but every one of them agreed to work to the Cedarwell standard. Pet-safe product choices where available, quiet tools when the kids are napping, shoe covers and drop cloths inside the house, and a clean-up photo before the crew leaves. That’s not optional. It’s the baseline.

Birch bark was one of the first roofing materials ever used – light, tough, and made to shed water. We named the company after it because those qualities still matter. Light on the homeowner’s stress, tough enough to stand behind every job, and built to keep water out for good.

Ask Us to Prove It

The best way to understand what we’re promising is to watch us do it. Call (424) 766-4937 – a real person answers, day or night – or book online to get an estimator scheduled. The full terms of the 365-Day Done Right Promise and the Cedarwell Care Promise are spelled out on our terms page, and we encourage you to read them before you hire us.

Written by Erik Lindgren, Owner at Birchbark Roofing, part of the Cedarwell family of companies since 2000.